(MOBI) The Economics Of Trust · 9780070700185

[Bella Belanger]

Bella Belanger

The Economics Of Trust
Liberating Profits And Restoring Corporate Vitality
by John O. Whitney

🔍 The Economics Of Trust · READ MORE 🔍

• Author: John O. Whitney
• Format: paperback
• Release date: January 1, 1996
• ISBN: 9780070700185 (0070700184)
• Publisher: McGraw-Hill Companies
• Language: english

About The Book

Drawing on first-hand experience with companies on the brink, the director of the W. Edwards Deming Center for Quality Management shows that unless companies dismantle their mistrust-breeding hierarchies — and revamp the way they recognize, measure, and reward performance — they’ll remain so inwardly focused on procedures and protocols that they can never focus outwardly on customer needs.

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